Standards of Performance Means Measurable Quality of Services

Success is a partnership. We not only listen to customer feedback; we rely on it to deliver the superior service we promise. Together with you, we develop standards of performance by which the quality of our services can be measured.

Our Quality Management System is based on:

ISO 9001:2000 Standards

The International Organization for Standardization has developed and refined a set of international standards for quality management systems. ISO compliance and registration offers the added assurance that you can expect to receive the quality of service we guarantee. Our compliance with strict ISO requirements ensures we have a sound Quality Management System, and that's good business. For both our self-registered and ISO registered sites, we conduct thorough audits of local operations every six months. Our ISO registered sites additionally have objective, third-party surveillance audits every year and a complete re-registration every three years.

Standardized Processes

Carefully documented processes in our comprehensive Quality Manual ensures that we do it right the first time, every time. Because we consistently do things the same way every time, we can objectively measure our performance based on your service requirements.

Regular Inspections

Inspections are conducted on a daily basis by local supervisors and project managers using our PDA-based system with web enabled reporting. This inspection system has the flexibility to allow you as the customer to view and contribute feedback. Our ability to assess, document, and communicate the quality of service you receive is invaluable to your bottom line, and likewise, is a large part of our success.

Customer Communications

Frequent communication is also a key element of our Quality Management System. And we make it easy to communicate with us. Using log books, email, two-way radios, pagers and cell phones provided by OneSource, a project manager is always immediately available to handle your service requests. Another effective way for our customers to have a voice is through our Customer Satisfaction Survey, which we use to measure your quality perceptions of our work. By tracking service issues, we can implement preventive/corrective measures as soon as possible.