Merchandise Mart Properties, Inc. (MMPI)

Chicago, IL

The Challenge

MMPI operates design centers, trade shows and office facilities in five American cities, receiving nearly 50,000 visitors daily.  It is important that the building and its surroundings be kept clean at all times.

MMPI wanted to improve the standards and quality control for cleaning services at its properties in Washington, D.C. and Los Angeles.  OneSource was included in both bid lists because of its solid industry reputation and because OneSource has worked with MMPI in Chicago since 1996.  This successful relationship ensured MMPI's needs would be met in other cities as well.  In each instance, OneSource's bid was competitive and was awarded the contracts.

The Solution

OneSource relied on experienced management teams, strong training programs and extensive quality control systems to meet and exceed MMPI's expectations.

The Benefit

The results are facilities that "sparkle" and a satisfied client.

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