Stewart International Airport 

Hudson Valley, NY

The Challenge
Stewart International Airport in Hudson Valley, NY, sought to improve its atmosphere by creating a cleaner, friendlier place for travelers.  With more than 500,000 passengers traveling through Stewart annually, the airport needed to be an exceptionally clean facility and welcoming environment.  The general manager was receiving customer complaints on issues such as unsanitary restrooms and soiled carpets.  He needed to make improvements, and quickly.  One of his first changes to improve customer satisfaction was to hire OneSource as the exclusive, full-service facilities maintenance provider.

The Solution
Stewart International Airport was impressed by the numerous services offered by OneSource and their outstanding portfolio of satisfied customers and highly trained employees.  The professionals at OneSource used their experience and expertise in the airport and transportation industries to take immediate action to improve the appearance, cleanliness and ambiance of the airport.  OneSource management developed an efficient plan to correct problems from the previous facilities services provider as well as map out detailed agendas for continued facilities maintenance, with special consideration to high traffic areas and peak travel hours.  To keep the restrooms sanitary and welcoming, OneSource serviced the restrooms prior to, during and after the peak travel hours of 5 a.m., 10 a.m., 12 p.m., 4 p.m. and 6 p.m.  To renovate the fading and soiled carpets, OneSource brought in the latest cleaning equipment to vacuum and rejuvenate them to achieve a like-new appearance.  OneSource also provided the airport with numerous services which included dusting, washing sidewalks, cleaning windows, janitorial services and general cleaning detail.  No matter what the task, OneSource always utilized the latest job-specific tools and equipment to ensure the airport stayed in top condition.

OneSource successfully maintained 10 on-site buildings throughout the day without being in the way of travelers.  The airport's management commented that OneSource's ability to work efficiently and discreetly without being obtrusive to customers was phenomenal.  Employees completed all tasks in a professional manner and were never an interference to passengers or visitors to the airport. 

Along with improving the cleanliness and façade of Stewart International Airport, OneSource also met other requirements that were critical to operating within the facility.  OneSource complied with FAA badging and Social Security check requirements and all of its employees underwent extensive background checks.

The Benefit
With seven highly trained employees working approximately 230 hours a week, OneSource was able to revitalize the first class look and feel of Stewart International Airport.  OneSource's experience in the airport industry, its management expertise and ability to assess a situation and immediately execute an effective plan of action restored the high level of customer service and facilities management Stewart International Airport desired.  Instead of complaints about dirty carpets or unsanitary restrooms, the airport now receives compliments on the cleanliness of the facilities, the pleasant travel environment and the overall improvement of service provided.  Due to OneSource's quality service, knowledge and commitment, travelers passing through the Hudson Valley, N.Y. area are choosing Stewart International Airport as their preferred airport and passengers can rest assured that each time they arrive or depart, it will be an enjoyable experience.

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